Returns & Refunds
How do I return an order or item?
How do I return an order or item?
To initiate a return, please visit our returns portal here. If you experience any issues, please contact us at support@sudu.co.uk.
What should I do if an item arrives faulty or damaged?
What should I do if an item arrives faulty or damaged?
Please reach out to us at support@sudu.co.uk and we’ll take care of it for you!
How long does it take to process my refund/exchange?
How long does it take to process my refund/exchange?
We try our best to process your refund/exchange within 48 hours of receiving your item(s). However, it may take up to 10 working days for the refund to be fully processed.
Can I exchange an item?
Can I exchange an item?
Yes. If your item is within our returns window (30 days from order fulfilment), you have the option to exchange your item for a different variation (e.g., colour or size). Please note that in certain scenarios you may not have the ability to exchange an item, but you’ll be able to see the options that are available to you when you start the returns process.
Can I track my return?
Can I track my return?
Yes, once a return is confirmed, you’ll be provided a return label or QR code. When you send this item back, you’ll be able to track its journey back with us.
What is your returns policy?
What is your returns policy?
For more information about our policies, please read our Terms and Conditions.
Do I pay for the postage when returning an item?
Do I pay for the postage when returning an item?
If the item is damaged or the wrong item was sent, we cover the postage costs for the return. However, if you've simply changed your mind, you may be responsible for covering the postage fees.
What should I do if an item is missing from my order?
What should I do if an item is missing from my order?
If you find that an item is missing from your order, please reach out to our Customer Service team at support@sudu.co.uk.
