Orders & Delivery

How do I track my SUDU order?

Once your order is dispatched, you will receive a tracking link via email. If you haven't received tracking information or need assistance, feel free to contact our Customer Service team. We can send the tracking information directly to you or provide any help you need with tracking your order.

What if I made a mistake on my order?

Below are the steps you can take depending on the status of your order: 

Order Not Fulfilled 

If your order has not yet been fulfilled, you can contact our Customer Service team to request amendments. Here are the adjustments we can make: 

  • Adding or removing items from your order. 
  • Adjusting quantities of items. 
  • Updating the email address associated with your order. 

Please note that if you need to change the shipping address after the order has been placed but not shipped, you may be required to cancel the existing order and place a new one with the correct shipping details. 

Order Fulfilled 

Once an order has been fulfilled, unfortunately, no changes can be made to the order. We advise reviewing your order carefully before confirming payment to ensure accuracy. 

How do I cancel my order?

We don’t currently allow customers to cancel orders directly. But don't fret! Just reach out to our Customer Service team, and they'll take care of it for you.Please note that we can only cancel orders before they're shipped.

How long does it take for my item to arrive?

For Premium Delivery, you can expect to receive it the next day if you place your order before our midday cutoff time. Please note that the cutoff time for Premium Delivery is subject to change, so while we do our best to ensure timely delivery, there may be unforeseen delays caused by internal processes with our courier partners.

What delivery options do you offer?

We offer the following delivery options: 

  • Standard delivery in 2 to 4 business days - £3.99 or FREE on orders over £50
  • Express delivery in 1 to 3 business days - £5.99 or FREE on orders over £100
  • Premium delivery (next day if ordered before 12pm) - £8.99

Can I change my delivery details?

If you need to update your delivery details, please contact our Customer Service team to place a new order with the corrected delivery information.

My order hasn't arrived. What should I do?

If your order hasn't arrived within the expected delivery time, we recommend checking the tracking information provided for your order. If you can't find any updates or if there are any concerns, please reach out to us at support@sudu.co.uk

Still need help?

Visit our contact page to get in touch with us...